Customer Service Representative

Company: GMS
Location: Hartford
Posted on: April 3, 2025

Job Description:

Position Summary:

The primary function of customer service representative is to oversee the customer service. The ideal candidate should thrive in a fast-paced, hands-on environment.

Duties & Responsibilities:

* Ensure that customers are greeted warmly and determine problems, orders or other reason for calling.
* Ensure that customer questions are answered and assist if additional product and sales information is needed.
* Oversees that sales orders are completed.
* Develop product knowledge to assist customers with purchases.
* Ensure showroom is clean and properly stocked.

Basic Qualifications:

* High school diploma or GED equivalent.
* Ability to self -manage, show initiative and be comfortable meeting the public.
* Be a team player, demonstrate attention to detail and have good organizational skills.
* Bilingual a plus
* Exceptional computer skills

Core Competencies:

* Strive to do the right thing by displaying trust and integrity.
* Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others' opinions and ideas and demonstrating a positive and humble attitude.
* Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
* Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
* Help champion an inclusive working environment by:
* Empowering others to bring their full selves to the workplace.
* Celebrating, welcoming, and valuing the different backgrounds and experiences that make up our workforce.
* Recognizing that all team members are valued, regardless of race, background, tenure, or title.


* Ability to self-manage, show initiative, be proactive, and drive results.
* Communicate professionally, both verbally and in writing to coworkers and customers

Physical Requirements:

* Must be able to remain in stationary position in an office environment: 70%
* Will frequently move about inside the office to access files, office machinery, etc.
* Must be able to operate basic office machinery.
* Must be able to communicate with team and management and be able to exchange accurate information in these situations.

Required Cognitive Skills:

* Must be able to problem solve and prioritize tasks.
* Must be able to manage stress depending on deadlines and ongoing projects.
* Must be able to multitask.
* Must be able to receive and analyze information.
* Must be able to quickly communicate solutions if problems occur.
* Must be able to demonstrate a high degree of sound judgement and initiative.

Benefits & Perks:

* Medical, Dental, Vision, Disability & Life Insurance
* Wellness Benefits
* 401(k) Retirement Plan
* Employee Stock Purchase Program
* Paid Holidays & Vacation Days
* Professional Growth Opportunities
* Development & Training Programs

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

Keywords: GMS, Hartford , Customer Service Representative, Sales , Hartford, Connecticut