Principal Digital Experience Analyst, Fidelity Digital Assets-
Company: Fidelity Investments
Location: Boston
Posted on: October 25, 2024
Job Description:
Job Description: Principal Digital Experience Analyst As a
Principal Analyst, you bring robust business and system analysis
skills to design and deliver innovative digital capabilities for
Fidelity's retail crypto clients. Reporting to the Fidelity Crypto
Team Lead, you work closely with the lead analyst responsible for
digital experiences that enable clients to open retail crypto
accounts and the tools that allow clients to maintain their account
and customer data on our platform. Together, you identify and
document requirements, ensuring seamless implementation of new
digital solutions. The Role:
- Collaborate with the experience lead to align with business
priorities and identify key focus areas.
- Engage with marketing, user research, and client services teams
to understand customer needs.
- Partner with user experience designers to develop creative
solutions that improve digital client experiences and drive
business results.
- Translate and communicate business and technical needs to
technical partners.
- Support technical partners throughout the development lifecycle
to ensure alignment with requirements.
- Operate within an agile framework, using agile tools to
document requirements.
- Stay current on industry trends and share insights with product
teams.
- Facilitate discussions, drive progress, and make informed
decisions, demonstrating a deep understanding of capabilities,
objectives, requirements, systems, and interdependencies. Expertise
and Skills:
- Bachelor's degree required.
- 8+ years of experience in business and systems analysis,
product and/or program management in an agile environment.
- Experience gathering and identifying requirements for front end
client experiences.
- Preferred experience with Figma, Miro and Jira.
- Strong critical thinking and judgment skills.
- Effective relationship-building with key business, IT, legal,
risk, and compliance partners.
- Excellent verbal and written communication skills.
- Ability to negotiate and influence at all levels.
- Self-starter with a passion for products, technology, and
customer experience.
- Ability to define, refine, and present capability vision to
rally support from partners.
- Inspect and evaluate progress, removing impediments as
needed.
- Ability to anticipate and prioritize client and partner
needs.
- Digital asset experience is a plus. The Team The Fidelity
Digital Assets--- Product Delivery function drives the delivery and
execution of multiple product areas and initiatives to increase
business value and customer satisfaction. The Fidelity Digital
Assets--- Product Delivery function has a division called the
Fidelity Crypto Experience team which is accountable for the
ongoing management and integration of key capabilities within the
Fidelity Crypto digital product experience. Certifications: Company
Overview Fidelity Investments is a privately held company with a
mission to strengthen the financial well-being of our clients. We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients' money. Join Us At Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a
Glassdoor Employees' Choice Award , we have been recognized by our
employees as a top 10 Best Place to Work in 2024. And you don't
need a finance background to succeed at Fidelity-we offer a range
of opportunities for learning so you can build the career you've
always imagined. Fidelity's hybrid working model blends the best of
both onsite and offsite work experiences. Working onsite is
important for our business strategy and our culture. We also value
the benefits that working offsite offers associates. Most hybrid
roles require associates to work onsite all business days of every
other week in a Fidelity office. At Fidelity, we value honesty,
integrity, and the safety of our associates and customers within a
heavily regulated industry . Certain roles may require candidates
to go through a preliminary credit check during the screening
process. Candidates who are presented with a Fidelity offer will
need to go through a background investigation, detailed in this
document , and may be asked to provide additional documentation as
requested. This investigation includes but is not limited to a
criminal, civil litigations and regulatory review, employment,
education, and credit review (role dependent). These investigations
will account for 7 years or more of history, depending on the role.
Where permitted by federal or state law, Fidelity will also conduct
a pre-employment drug screen, which will review for the following
substances: Amphetamines, THC (marijuana), cocaine, opiates,
phencyclidine. We invite you to Find Your Fidelity at
fidelitycareers.com . Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging. Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to accommodations@fmr.com . We welcome those with
experience in jobs such as Accounting Assistant, Controller, and
Bookkeeper and others in the Accounting and Finance to apply.
Keywords: Fidelity Investments, Hartford , Principal Digital Experience Analyst, Fidelity Digital Assets-, Professions , Boston, Connecticut
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