Customer Service Representative

Company: Aktivo Care
Location: New York
Posted on: October 9, 2024

Job Description:

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Customer Service Representative
As a Customer Service Representative, you will be the first point of contact for customers seeking assistance, providing exceptional service and resolving inquiries with professionalism and efficiency.

Pay Range: $30- $35 per hour

Aktivo provides a comprehensive total rewards package that includes:

• Competitive Premiums for Medical, Dental, and Vision
  
• Paid Time Off and Flexible Holiday Program
  
• Company Paid Disability (includes paid Maternity Leave), and Life Insurance
  
• Paid Family Leave
  
• Flexible Work Schedules (Hybrid or Remote, when possible)
  Duties:
  
  Your primary responsibilities will include answering customer inquiries via phone, email, or chat, addressing and resolving complaints or issues, and ensuring customer satisfaction. Additionally, you will be responsible for maintaining accurate records of customer interactions and transactions, as well as updating customer information in the database.
  
  To excel in this role, you must have excellent communication skills, a friendly and approachable demeanor, and the ability to multitask effectively. Strong problem-solving skills and the capacity to remain calm and courteous under pressure are also essential. Previous experience in customer service or a related field is preferred.
  
  Join our dynamic team and make a positive impact on our customers' experience. If you are passionate about helping others and enjoy working in a fast-paced environment, we invite you to apply for this rewarding position.
  
  Job Requirements:
  
  
  • Excellent communication skills
    
  • Strong problem-solving abilities
    
  • Customer service experience preferred
    
  • Ability to multitask and work under pressure
    
    About Us:
    
    We know that healthy populations create a happy and society
    
    Our mission is to empower people across cultures and continents to live long and healthy lives by reducing the risk of chronic disease.
    
    Join us in building, healthier and happier societies.
    
    The Aktivo platform has been developed using scientific methods and best practices. The Aktivo Score is a proprietary digital biomarker for health and longevity. Our goal is to empower individuals worldwide with the Aktivo Score, enabling them to achieve optimal well-being.

Keywords: Aktivo Care, Hartford , Customer Service Representative, Professions , New York, Connecticut