Customer Support Team Lead
Company: VirtualVocations
Location: Lowell
Posted on: April 16, 2025
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Job Description:
A company is looking for a Customer Support Team Lead to manage
and develop a team focused on exceptional customer
satisfaction.
Key Responsibilities
Create a high-performance environment for team members
Analyze call center reports and manage resources to meet team
KPIs
Coach direct reports and onboard new staff to ensure success
Required Qualifications
2-3 years of experience in Customer Support, with team leadership
preferred
Experience in a SaaS company is preferred but not required
Able to manage a remote team of 10-15 employees
Advanced analytical and coaching skills
Postgraduate education is preferred but not required
Keywords: VirtualVocations, Hartford , Customer Support Team Lead, Other , Lowell, Connecticut
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