Hospitality Team Member

Company: Heritage Grand Bakery
Location: New York
Posted on: November 4, 2024

Job Description:

Host/Hostess Job Description at Heritage Grand BakeryWe are seeking a skilled and professional Host/Hostess to assist our management team in coordinating reservations, dining room activities, and guest services. As a key member of our front-of-house team, you will be responsible for ensuring seamless guest experiences and maintaining a high level of customer satisfaction.Key Responsibilities:

• Reservation Management: Assist with taking and confirming reservations, as well as managing guest waitlists and cancellations.
• Guest Communication: Effectively communicate with guests, staff, and management to ensure smooth service delivery and address any guest concerns or special requests.
• Host/Hostess Responsibilities:
  • Answer phone calls and transfer inquiries to relevant departments.
  • Make and cancel reservations via Resy.
  • Conduct daily confirmation calls to confirm bookings and respond to guest inquiries.
  • Monitor and respond to restaurant emails in a timely and professional manner.
  • Communicate messages to senior staff regarding special requests, needs, and complaints.
  • Organize guest greetings, seating, and exiting with a professional demeanor.
  • Utilize effective guest and restaurant procedures to optimize guest flow and minimize wait times.Qualifications:
    • Displays a positive and professional attitude.
    • Excellent communication and interpersonal skills to effectively interact with guests and staff.
    • Ability to work independently and as part of a team.
    • Proficient in using Resy Reservation platform.
    • Available to work flexible hours, including evenings, weekends, and holidays as needed.
    • Ability to stand and/or walk for extended periods without sitting.

Keywords: Heritage Grand Bakery, Hartford , Hospitality Team Member, Other , New York, Connecticut