Captain

Company: Maxime's
Location: New York
Posted on: November 4, 2024

Job Description:

Restaurant Captain Job Description

Lead service, work with dining room team to exceed guest expectations, and demonstrate exceptional product knowledge.

Key responsibilities include:

• 
  
• Providing excellent guest experiences and ensuring guest expectations are consistently met and exceeded.
  
• Embodies Maxime's culture and understands, promotes it.
  
• Monitors services and procedures on a daily basis, noting areas of opportunity for improvement and working with the Restaurant Manager to implement.
  
• Delegates tasks and supervises the dining room support team.
  
• Assists with training new team members and/or trials.
  
• Maintains thorough knowledge of all food and beverage menu items and ability to assist guests with any dietary concerns or issues.
  
• Ensures that guest inquiries are addressed in a timely, professional, and effective manner.
  
• Maintains control of their sections and assigned tables during service.
  
• Takes food and beverage orders, ensures accuracy when entering orders into POS.
  
• Maintains clear communication with Head Chef and Restaurant Manager throughout service.
  
• Ensures proper timing and coursing of each meal.
  
• Works closely with Beverage/Wine team.
  
• Complies with all cash handling procedures to ensure bills are correctly prepared, presented, and processed.
  
• Completes daily cash handling procedures including any tip reporting activities or cash drops as applicable.
  
• Participates in completing monthly inventory supply counts for the department.
  
• Communicates with management regarding requisition and maintenance needs for department operating equipment and supplies.
  
• Ensures and promotes the proper storage and correct usage of dining room supplies and equipment among the team.
  
  
  Requirements include:
  
  • 
    
  • Minimum 2+ years working as a Captain in a fine dining restaurant or hotel environment.
    
  • Passion for exceptional hospitality in food and beverage.
    
  • Strong communication and interpersonal skills.
    
  • Operates at a high level of integrity, accuracy, and attention to detail.
    
  • TIPS Certification preferred and NYC DOH certification preferred.
    
  • Familiarity with restaurant POS and reservations systems is preferred.
    
  • Able to work nights, weekends, and holidays, and variable schedule.
    
  • Willingness to maintain a clean, healthy, and safe working environment.
    
  • Ability to coordinate multiple activities with attention to detail.
    
  • Ability to work independently with minimal supervision.
    
    
    Equal Opportunity Employer: Maxime's does not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, marital status, pregnancy, childbirth, or related condition, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information, or any other legally protected status.

Keywords: Maxime's, Hartford , Captain, Other , New York, Connecticut