Event Captain

Company: Lawn Club
Location: New York
Posted on: November 1, 2024

Job Description:

The Event Captain is responsible for delivering exceptional service and overseeing the execution of premium events with precision and elegance. This role serves as a liaison between the sales team, service staff, management, and clients on the day of event. The captain facilitates and actively supports all aspects of event operations, ensuring the highest level of hospitality, service, and client satisfaction. Key responsibilities include executing events from start to finish at a premier level of excellence and hospitality, maintaining a polished appearance, and reviewing event information to ensure consistency. The Event Captain works collaboratively with event sales teams, clients, staff, and managers to ensure seamless execution of events, assigns tasks, and oversees staff to ensure efficient workflow. The role requires strong organizational skills, ability to manage strict timelines, and handle guest requests and complaints in an efficient and calm manner. The Event Captain also facilitates training of event staff, executes event setup, welcomes hosts, and communicates with culinary staff to ensure all food-related requirements are met. The role requires a strong work ethic, guest-focused approach, and ability to work independently and collaboratively in an ever-changing environment. The Event Captain is also responsible for overseeing breakdown of events, reporting on event success, and making sure that the POS check matches the BEO and all payments are final. The position requires a minimum 2 years' experience in an event/banquet operations role, preferably within a luxury setting in an upscale, high-end environment. The ideal candidate has exceptional guest service and hospitality skills, is detail-oriented, and has a refined sense of service and ability to perform gracefully under pressure. The role also requires a strong ability to communicate effectively and eloquently, both verbal and written, across all levels within the organization. The Event Captain must be able to work a flexible schedule, including early mornings, days, nights, weekends, and holidays. The base pay range for this position is $35.00 - $45.00 per hour. Creative Culinary Management is an equal opportunity employer. The candidate must be able to lift and carry items weighing 50 pounds on a regular basis and stand for prolonged periods of time.

Keywords: Lawn Club, Hartford , Event Captain, Other , New York, Connecticut