Product Support Specialist
Company: VirtualVocations
Location: Paterson
Posted on: October 12, 2024
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Job Description:
A company is looking for a Product Support Specialist to provide
customer support and liaise with internal teams.
Key Responsibilities
Provide support via e-mail, chat, or ticket system to respond to
inquiries and troubleshoot complex issues
Develop good working relationships with customers and serve as an
internal escalation point for customer issues
Stay current with application updates and demonstrate new
functionality to customers
Required Qualifications
High school diploma
3-5 years of experience providing customer support
Experience providing customer support for software applications
Experience conducting training for existing customers or
prospects
Ability to translate customer requirements into product
functionality and design
Keywords: VirtualVocations, Hartford , Product Support Specialist, Other , Paterson, Connecticut
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