Technical Service Advisor
Company: Disability Solutions
Location: Norfolk
Posted on: November 15, 2024
Job Description:
ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader
in the environmental services industry. We provide customers with
the most complete set of products and services, including
recycling, waste, special waste, hazardous waste and field
services.--Our industry-leading commitments to advance circularity
and support decarbonization are helping deliver on our vision to
partner with customers to create a more sustainable world.In 2023,
Republic's total company revenue was $14.9 billion, and adjusted
EBITDA was $4.4 billion. We serve 13 million customers and operate
more than 1,000 locations, including collection and transfer
stations, recycling and polymer centers, treatment facilities, and
landfills.Although we operate across North America, the collection,
recycling, treatment, or disposal of materials is a local business,
and the dynamics and opportunities differ in each market we serve.
By combining local operational management with standardized
business practices, we drive greater operating efficiencies across
the company while maintaining day-to-day operational decisions at
the local level, closest to the customer.Our customers, including
small businesses, major corporations and municipalities, want a
partner with the expertise and capabilities to effectively manage
their multiple recycling and waste streams. They choose Republic
Services because we are committed to exceeding their expectations
and helping them achieve their sustainability goals. Our 41,000
team members understand that it's not just what we do that matters,
but how we do it.Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and
communities.
- Committed to Serve: We go above and beyond to exceed our
customers' expectations.
- Environmentally Responsible:--We take action to improve our
environment.
- Driven: We deliver results in the right way.
- Human-Centered:--We respect the dignity and unique potential of
every person.We are proud of our high employee engagement score of
86. We have an inclusive and diverse culture where every voice
counts. In addition, our team positively impacted 4.6 million
people in 2023 through the Republic Services Charitable Foundation
and local community grants. These projects are designed to meet the
specific needs of the communities we serve, with a focus on
building sustainable neighborhoods. ----STRATEGYRepublic Services'
strategy is designed to generate profitable growth. Through
acquisitions and industry advancements, we safely and sustainably
manage our customers' multiple waste streams through a North
American footprint of vertically integrated assets. --We focus on
three areas of growth to meet the increasing needs of our
customers: recycling and waste, environmental solutions and
sustainability innovation.With our integrated approach,
strengthening our position in one area advances other areas of our
business. For example, as we grow volume in recycling and waste, we
collect additional material to bolster our circularity
capabilities. And as we expand environmental solutions, we drive
additional opportunities to provide these services to our existing
recycling and waste customers.Recycling and WasteWe continue to
expand our recycling and waste business footprint throughout North
America through organic growth and targeted acquisitions. The 13
million customers we serve and our more than 5 million pick-ups per
day provide us with a distinct advantage. We aggregate materials at
scale, unlocking new opportunities for advanced recycling. In
addition, we are cross-selling new products and services to better
meet our customers' specific needs.Environmental SolutionsOur
comprehensive environmental solutions capabilities help customers
safely manage their most technical waste streams. We are expanding
both our capabilities and our geographic footprint. We see strong
growth opportunities for our offerings, including PFAS remediation,
an increasing customer need.--SUSTAINABILITY INNOVATIONRepublic's
recent innovations to advance circularity and decarbonization
demonstrate our unique ability to leverage sustainability as a
platform for growth.The Republic Services Polymer Center is the
nation's first integrated plastics recycling facility. This
innovative site processes rigid plastics from our recycling
centers, producing recycled materials that promote true
bottle-to-bottle circularity. We also formed Blue Polymers, a joint
venture with Ravago, to develop facilities that will further
process plastic material from our Polymer Centers to help meet the
growing demand for sustainable packaging. We are building a network
of Polymer Centers and Blue Polymer facilities across North
America.We continue to advance decarbonization at our landfills. As
demand for renewable energy continues to grow, we have 70 landfill
gas-to-energy projects in operation and plan to expand our
portfolio to 115 projects by 2028.RECENT RECOGNITION
- Barron's 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere's World's Most Ethical Companies
- Fortune World's Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P GlobalPOSITION SUMMARY:-- The
Technical Service Advisor will provide high-level technical waste
disposal support to sales, operations, and customers. Supports the
development of bid materials by working with sales managers.-- The
incumbent works closely with customer service and operations staff
in coordinating processes to ensure acceptance and disposal of
waste.-- Works with multiple departments to determine proper, safe,
and legal treatment of hazardous waste.-- Supports customers and
builds a regular and direct rapport with customers; serving as a
direct extension to the sales and customer service teams.PRINCIPAL
RESPONSIBILITIES:--
- Collaborate with cross-functional teams to troubleshoot
technical issues and contribute to the overall success of the
organization by applying their knowledge and skills regarding waste
treatment and disposal services.
- Engages proactively with clients to understand their technical
requirements, delivers customized solutions, and ensures
satisfaction through ongoing communication and attentive
support.
- Meets with clients to discuss waste management solutions,
analyzes laboratory results and safety data sheets, and compiles
technical data into comprehensive reports.
- Investigates the application of hazardous waste regulations,
aids in waste classification, collaborates with internal teams to
evaluate treatment options, and complies with transportation
guidelines.
- Works closely with the sales department to offer solutions that
meet quality and regulatory standards, performs technical
evaluations, facilitates communication between departments,
maintains customer pricing records, and focuses on customer
retention and business development.KNOWLEDGE, SKILLS AND ABILITIES:
- Building a rapport with associates and managers; with a high
level of accuracy and the ability to detect inconsistencies in
data.
- Knowledge of Resource Conservation and Recovery Act (RCRA) Laws
and Regulations related to waste characterization principles and
practices, including analysis and evaluation, waste processing
protocols, and transportation (DOT) regulations and industry best
practices.
- Knowledgeable waste characterization principles and practices
including analysis and evaluation, waste processing protocols, and
transportation regulations.
- Ability to read, analyze, and interpret complex documentation,
technical procedures, and governmental regulations to respond
effectively to sensitive inquiries.----
- Excellent verbal and written communication skills, including
presenting findings in a concise format.
- Negotiation and problem-solving skills. --
- Possess good knowledge of business math, geometry, and basic
accounting processes.--
- Knowledge of computer technology for communication, data
gathering, and reporting.
- Detail-oriented with strong organizational skills, capable of
managing multiple tasks and priorities effectively.
- Ability to work independently and as part of a team in a
fast-paced environment.
- Proficient with Microsoft Office, DocuSign, and PDF
writer.QUALIFICATIONS:--
- Commitment to customer service and possess the ability to
actively listen to customers to understand requests and resolve
issues or make recommendations.
- Must be attentive to detail with a high level of accuracy and
the ability to detect inconsistencies in data. Possess the ability
to identify trends and data patterns.MINIMUM QUALIFICATIONS:--
- 2-4 years of equivalent work experience in waste disposal,
chemistry, or a related field providing technical
expertise.--Rewarding Compensation and BenefitsEligible employees
can elect to participate in:--- Comprehensive medical benefits
coverage, dental plans and vision coverage.--- Health care and
dependent care spending accounts.----- Short- and long-term
disability.--- Life insurance and accidental death & dismemberment
insurance.--- Employee and Family Assistance Program (EAP).---
Employee discount programs.--- Retirement plan with a generous
company match.--- Employee Stock Purchase Plan (ESPP).The
statements used herein are intended to describe the general nature
and level of the work being performed by an employee in this
position, and are not intended to be construed as an exhaustive
list of responsibilities, duties and skills required by an
incumbent so classified.-- Furthermore, they do not establish a
contract for employment and are subject to change at the discretion
of the Company.EEO STATEMENT:Republic Services is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, sexual orientation, gender identity or
expression, national origin, age, disability, protected veteran
status, relationship or association with a protected veteran
(spouses or other family members), genetic information, or any
other characteristic protected by applicable law.
Keywords: Disability Solutions, Hartford , Technical Service Advisor, IT / Software / Systems , Norfolk, Connecticut
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