IT Service Desk Manager
Company: VirtualVocations
Location: Jamaica
Posted on: October 30, 2024
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Job Description:
A company is looking for an IT Service Desk Manager responsible
for leading IT service delivery for help desk operations.
Key Responsibilities
Oversee day-to-day operations, modernization, and enhancements of
service desk operations
Develop and manage customer relationships and prepare
executive-level reports on performance
Conduct assessments of current operations and implement plans for
service desk evolution
Required Qualifications, Training, and Education
Ability to obtain and maintain a Public Trust clearance
Bachelor's degree or higher
Minimum of 4 years leading a service desk operations team
ITIL certification required
Experience with documenting and updating SOPs and ensuring
cross-training for service desk tiers
Keywords: VirtualVocations, Hartford , IT Service Desk Manager, IT / Software / Systems , Jamaica, Connecticut
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