HartfordRecruiter Since 2001
the smart solution for Hartford jobs

IT Service Desk Manager

Company: VirtualVocations
Location: Jamaica
Posted on: October 30, 2024

Job Description:

A company is looking for an IT Service Desk Manager responsible for leading IT service delivery for help desk operations.
Key Responsibilities

Oversee day-to-day operations, modernization, and enhancements of service desk operations
Develop and manage customer relationships and prepare executive-level reports on performance
Conduct assessments of current operations and implement plans for service desk evolution

Required Qualifications, Training, and Education

Ability to obtain and maintain a Public Trust clearance
Bachelor's degree or higher
Minimum of 4 years leading a service desk operations team
ITIL certification required
Experience with documenting and updating SOPs and ensuring cross-training for service desk tiers

Keywords: VirtualVocations, Hartford , IT Service Desk Manager, IT / Software / Systems , Jamaica, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Forgot password?

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Hartford RSS job feeds