Contract Mobility / Mobile Device Administrator

Location: East Rutherford
Posted on: October 19, 2024

Job Description:

We have a Contract Mobility / Mobile Device Administrator job opportunity we are looking to fill in New York City / Northern NJ area.  This Mobile Device Administrator job will be responsible for performing mobile device services; set-up/activation/deployment on iOS, Android, and some Blackberry devices.  
 
The Mobility / Mobile Device Administrator job responsibilities include:
• Provides support for mobile devices, including Blackberries, iPhones, iPads, Android and Air-cards.
• Responsible for the procurement of mobile devices, cellular plans, features, services, device inventory and maintaining support documentation.
• Maintain accurate record keeping of all wireless devices and loaner device inventory. Audit device inventories to ensure carrier records are up to date.
• Responsible for carrier account management and service provisioning and support of Mobile Devices and assisting with billing.
• Assists in evaluating new products and conducts research on products, services, and standards to remain abreast of developments in the industry.
• Collaborate with management and department leaders to assess near- and long-term mobile device capacity needs.
• Supports end users across a wide range of questions, problems and requests as they relate to their mobile devices.
• Monitor and track incidents and trouble calls in a service desk ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time.
• Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
• Create and maintain documentation as it relates to mobile devices as well as basic network configuration, processes, and service records.
• Key contributor in the planning, creation and deployment of a Mobile Device Management solution for the organization.
• Plan, create and deploy security and device management policies.
• Provides day to day management of the MDM solution and maintains, supports, troubleshoots and optimizes the solution with the support of the infrastructure team while making suggestions and adjustments.
• Assists with problem resolution and troubleshooting for the location.
• This position is a member of the infrastructure team, and as such will also be responsible for general back up, project and site support related responsibilities as related to the network and systems.
 
Job Requirements:
• Bachelor's degree in related field, or equivalent experience.
• Minimum of 3 - 5 years of experience supporting, implementing and configuring mobile technologies in a diverse enterprise environment.
• Experience with Mobile Device Management solutions is required; prior experience with AirWatch is preferred.
• Knowledge of Cisco CallManager & Unified Communications Manager, including applications such as Unity Connection, Unified Presence and/or Jabber is a plus.
• Basic knowledge and experience with Cisco routers and switches, data center infrastructure and cabling, VoIP and Wireless solutions is preferred.
• Project Management and System Integration skills.
• Leadership and customer service skills essential.
• Excellent oral communication and technical writing skills
 
Our client is actively seeking qualified candidates to fill this Mobility / Mobile Device Administrator job.  They are on a timeline and are reviewing resumes as they become available.  If qualified and interested in this position, please apply today!  All resumes are being reviewed upon application.
 
Apply below! And, thanks for partnering up with MODIS!
 

Keywords: , Hartford , Contract Mobility / Mobile Device Administrator, IT / Software / Systems , East Rutherford, Connecticut