Technical Account Manager

Company: EDI Specialists, Inc.
Location: New York
Posted on: April 25, 2025

Job Description:

RESPONSIBILITIES Manage relationship with clients we provide technical services to

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Provide regular client status updates
Manage client contracts
Create technology Action Plans for clients
Create quotes for client needs
Create client Statements of Work
Respond to escalated client account problems
Guide client technology decision making

TECHNICAL SKILLS REQUIRED 2-3 years professional technical support
2-3 years technical consulting experience
Ability to improve customer service, perception and satisfaction
Create technical proposals and recommendations, in professional business format
Leadership: Ability to participate in problem resolution. Quick to learn and committed to finding creative solutions to difficult problems. Ability to work in team environment.
Business awareness of how IT relates to business strategy and goals
Client technical documentation and analysis

PROFESSIONAL SKILLS Excellent communication abilities: verbal and written
Strong documentation/reporting/proposal writing
Professional demeanor and appearance;
Punctual, personable, team player
Work with team members to develop best solution
Conduct effective monthly client meetings
Follow up on client proposals

COMPENSATION 95,000-$105,000 BASE SALARY (based on experience)
BENEFITS Competitive Salary
Health care including vision and dental
Paid training and professional certifications
Career advancement opportunities
Great team of peers
Learning environment

Keywords: EDI Specialists, Inc., Hartford , Technical Account Manager, Executive , New York, Connecticut