Chief Membership and Impact Officer

Company: Girl Scouts of Connecticut Inc
Location: Hartford
Posted on: February 16, 2025

Job Description:

Position Summary

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

Reporting directly to the CEO, the Chief Membership and Inclusion Officer (CMIO) provides strategic leadership for membership recruitment, engagement, retention, and customer care while championing Access, Opportunity & Belonging (AOB) across the organization. This role is responsible for developing and executing sustainable, scalable strategies to increase girl participation in Girl Scouting leadership development programs and ensure a diverse, inclusive, and engaging membership experience.

The CMIO leads a cross-functional team of in-house and field-based staff, fostering a culture of collaboration, innovation, and impact. As a key member of the executive leadership team, this position plays a critical role in strategic planning, operational execution, and stakeholder engagement, ensuring the organization evolves to meet the needs of Connecticut's diverse communities.

Major Accountabilities

Strategic Leadership & Membership Growth

Develop and implement sustainable, scalable strategies to attract, retain, and engage members.
Ensure membership recruitment strategies reflect the changing demographics and interests of girls in Connecticut.
Cultivate partnerships with community organizations, schools, and other stakeholders to expand membership and engagement.

Access, Opportunity & Belonging (AOB)

Lead council-wide AOB initiatives, ensuring Girl Scouts of Connecticut is an inclusive, welcoming organization for all members and volunteers.
Collaborate with the Board AOB Subcommittee, Human Resources, and internal and external stakeholders to develop training and resources that foster an equitable and inclusive environment.
Develop pathways for all members to participate; identify and remove barriers to engagement, ensuring inclusive access to resources.

Volunteer & Member Experience

Oversee the development of sustainable volunteer experience, ensuring volunteers receive the training, coaching, and tools to deliver the Girl Scout Leadership Experience (GSLE) effectively.
Implement strategies to enhance volunteer satisfaction, retention, and engagement, ensuring volunteers feel valued and supported.

Customer Care & Service Excellence

Oversee the Girl Scouts of Connecticut Customer Care Center, ensuring efficient, high-quality service to members and volunteers.
Utilize data-driven decision-making to enhance the member and volunteer experience.

Organizational Leadership & Operational Excellence

Manage a cross-functional team of full- and part-time staff across multiple locations, fostering a culture of innovation, accountability, and high performance.
Lead staff training and development initiatives to ensure continuous improvement and effectiveness.
Continuously assess and implement advanced technology solutions to streamline operations and improve efficiency.

Governance & Strategic Planning

Serve as a key decision-maker and executive leader, contributing to strategic planning, budget development, and organizational policy setting.
Promote a collaborative, cooperative, and mission-driven work environment.
Act as a visible champion of the Girl Scout Promise, Law, and Leadership Competencies.

Core Competencies & Requirements

Leadership & Strategic Thinking - Proven ability to lead teams, develop strategies, and drive measurable outcomes.
Access, Opportunity & Belonging (AOB) - Strong experience leading AOB initiatives and fostering inclusive environments.
Membership & Volunteer Management - Expertise in recruitment, retention, and engagement strategies for membership-based organizations.
Customer Service Excellence - Experience overseeing customer care operations and service delivery best practices.
Data-Driven Decision Making - Ability to analyze data and implement strategic improvements.
Communication & Stakeholder Engagement - Exceptional written, verbal, and interpersonal communication skills.

Education & Experience

Bachelor's degree required; Master's degree preferred.
8-10 years of leadership experience, preferably in nonprofit or membership organizations.
Demonstrated experience leading AOB initiatives and fostering an inclusive culture.
Strong track record in membership growth, volunteer engagement, and customer care.
Experience in staff leadership, strategic planning, and operational excellence.

Keywords: Girl Scouts of Connecticut Inc, Hartford , Chief Membership and Impact Officer, Executive , Hartford, Connecticut