Director OSS/BSS Systems

Company: Altice USA
Location: New York
Posted on: February 4, 2025

Job Description:

Altice USA

is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary

The Director OSS/BSS Systems is responsible for providing the overall vision, direction, goals, and organizational management to Altice USA OSS/BSS development and architecture teams. The Director leads strategic initiatives/projects geared towards B2B Services, ensuring that large complex programs are implemented on time, within budget and provide expected value to the enterprise. Additionally, the Director OSS/BSS Systems provides active leadership in the development and integration of IT systems delivery adhering to formal project management and software development methodologies, policies and procedures to provide a consistent, reusable process for managing multiple IT projects that rapidly deliver high quality IT solutions and meet service delivery expectations.
Responsibilities

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Provide overall vision, direction, goals, and organizational management to Altice USA B2B development and architecture teams.
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Research and vet advanced, forward-looking CRM, commerce, billing and OSS technologies that improve the efficiency of the teams that directly sell and support SMB and Enterprise Customers.
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Creatively develop and apply new technologies for SMB and Enterprise Customers that advance the deployment of existing and new products and services, and the operational effectiveness of the B2B business units.
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Direct strategic initiatives/projects geared towards all OSS/BSS Services, ensuring that large complex programs are implemented on time, within budget and provide expected value to the enterprise.
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Perform a strategic role in defining and directing Information Technology Applications and Systems that support the ongoing goals and growth of the B2B business.
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Work with all levels of the B2B business units; including individual contributors, managers and VPs in order to understand the specific gaps in business unit's "systems & processes" that can benefit from the application of new technology.
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Assess business unit needs and "sell" the business on the advantages (i.e.; ROI) of advanced technology solutions.
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Provide active leadership in the development and integration of IT systems delivery adhering to formal project management and software development methodologies, policies and procedures to provide a consistent, reusable process for managing multiple IT projects that rapidly deliver high quality IT solutions and meet service delivery expectations.
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Ensure product delivery, manage expectations and capabilities, as well as manage activities and resources not under direct management control.
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Actively participate in 5 Year Strategic Planning and Annual Budget and planning activities.
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Manage, recruit, hire, and provide career development, training and mentoring of staff.
#LI-LP1
Qualifications

Bachelor's degree in Computer Science, Information Technology or other related field of study. Equivalent years work experience may be considered in lieu of degree.
A minimum of

ten years of related experience in Information Technology with a focus on OSS/BSS
Experience supporting B2B Telco platforms
Experience with SMB and Enterprise customer landscape and supporting technologies such as Salesforce, Netcracker, API Gateways and OSS platforms.
Minimum five years management experience
Proven business partner and vendor management experience
Architect background is highly preferred.
Strong background in strategic planning and cost management.
Exceptional communication skills, with the ability to engage with stakeholders and translate business needs into technical requirements
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $155,509.00 - $222,156.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Keywords: Altice USA, Hartford , Director OSS/BSS Systems, Executive , New York, Connecticut