Vice President, Client Experience, Beauty

Company: Tbwa Chiat/Day Inc
Location: New York
Posted on: February 4, 2025

Job Description:

Vice President, Client Experience, BeautyNew York, New York, United StatesWe are seeking a Vice President to join our beauty team based in New York (hybrid). The Vice President plays a critical role in determining the future and long-term success of DeVries Public Relations. A VP is responsible for managing client relationships and teams and is accountable for delivering contracted work on time and within budget, staffing accounts appropriately and producing high-quality work and excellent results. The ideal candidate brings a demonstrated record of developing and executing successful public relations strategies and programs.PRIMARY RESPONSIBILITIESClient

• Serve as senior strategic counsel for the client
• Develop and maintain strong relationships with senior stakeholders
• Maintain ongoing communication with clients on a daily basis
• Develop quality standards and ensure client satisfaction
• Develop long-term plans and program recommendations for clients
• Act on the front lines for any issues or challenges related to the business or team
• Responsible for client relations, review meetings, entertaining and client budget approval
• Develop and deliver client presentationsMedia
  • Solid understanding of how to craft relevant stories across all media types
  • Evaluate/counsel team members' pitching skills and makes time to train teams
  • Demonstrate a well-developed knowledge of client relevant media
  • Maintain roster of key media contacts
  • Must have baseline level of knowledge and expertise re: social platforms and paid/owned/earned model
  • Internal (client) and external (e.g. celebrity) spokesperson management
  • Develop and manage brand relationship and presence on new media through earned influencer programs
  • Ability to convey ideas and recommendations in a strategic and compelling manner
  • Supervise all team writing and editing and makes time to train teams
  • Be accountable for and have control over final review of all presentations, memos, meeting reports and client materials
  • Work closely with senior management to develop strategic and creative recommendations
  • Extremely comfortable with plan/idea presentation; compelling speaking styleBudgeting
    • Understands DeVries' business model and staffing
    • Comfortable managing up to $1M of client revenue
    • Strong sense of how to hunt for organic opportunities for growth
    • Create and execute accurate budget estimates for clients for long-term and short-term programs and adhere to approved funds
    • Overall budget management (Fee and OOP tracking)
    • Authorize billing invoices and if necessary, follow-up with past-due invoices to clientsTeam Management
      • Elevates successes and challenges appropriately to supervisor
      • Provide leadership, direction and guidance to account team(s)
      • Develop and coach account teams for peak performance
      • Work with peers to further the mission, goals and culture of the agency
      • Be key contact for internal staff to address issues
      • Ensure quality work from team in order to meet/exceed client expectations
      • Attend account reviews and staff meetings - provide ongoing communications and feedback
      • Help structure and staff new and existing project teams, including reviewing resumes and interviewing candidates
      • Ensure that account team members adhere to agency time reporting and financial guidelines
      • Conduct performance reviews
      • Make recommendations regarding salary increases, promotions
      • Serve as a role model to other team membersNew Business Development
        • New business hungry mentality; strong networker
        • Assist in the development of new business initiatives
        • Capable participating in new business pitch development and presentationsQUALIFICATIONSEducationBachelor's DegreeProfessional Experience9+ years related professional experienceSuccess Factors
          • Can turn ideas into workable plans
          • Adeptness in conveying ownership of assigned projects to junior team members
          • Demonstrate the ability to resolve conflict
          • Skill in mobilizing and motivating teams
          • Expertise in working independently
          • Excellent oral and written business communication skills
          • Aptitude for financial analysis
          • Can complete challenging projects within set parameters
          • Exceptional judgment when working with team members, client contacts and vendors
          • Aptitude for successfully "selling" additional services or negotiate additional funding for projects
          • Commitment and dedication to the agency's success as well as individual career
          • Desire to pursue learning and self-development; participates in required and voluntary professional development programs.
          • Can anticipate client and team needs
          • Attention to detail and quality
          • Can solve problems
          • Can impress new business prospects
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Keywords: Tbwa Chiat/Day Inc, Hartford , Vice President, Client Experience, Beauty, Executive , New York, Connecticut