IT Support Services Manager-Hands-on-MSP

Company: Partnership Employment
Location: New York
Posted on: February 3, 2025

Job Description:

NO H1S OR 3RD PARTIES.

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

ONSITE 5 DAYS A WEEK IN MANHATTAN.

Well-established MSP in Manhattan is seeking a highly skilled, customer service focused IT Support Services Manager who will be responsible for the delivery of efficient, highly reliable IT services for their clients. The IT Support Services Manager will oversee lead project teams and services including IT Helpdesk and ticketing, asset management, Azure Active Directory\O365, infrastructure maintenance, and desktop services. This is a hands-on technical role that requires the ability to plan, implement, and manage the broad-ranging IT service needs of client companies with a focus on customer service, technological efficiency, and responsive operational support to IT users both during normal working hours and after-hours as needed.


RESPONSIBILITIES:
Manage and maintain infrastructure to ensure optimal performance, security, reliability, and compliance with the each company's policies and industry governance requirements.
Oversee asset management, including hardware and software inventory, procurement, and IT asset inventory/tracking.

Administer and maintain Azure Active Directory\O365 services, including user accounts, group policies, and security permissions.
Maintain a high level of Service Desk customer focus by prioritizing issues and communicating appropriately with external and internal customers. Provide technical support and troubleshooting assistance to end-users, resolving issues in a timely and efficient manner.
Maintain helpdesk ticketing system and current metrics and SLAs.

Facilitate the business' needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed / handled / ordered in advance of their expiration.

Plan and execute IT projects, including system upgrades, migrations, and deployments, within established timelines and budgets.

Maintain and update Microsoft 365 licenses, Adobe, Azure, and maintain SharePoint permissions and controls.
Provide Mobile Device Support.
Identify opportunities for continuous improvement.

Qualifications:

REQUIRED:
Proven experience as an IT manager or similar role, with a minimum of 5 years of relevant experience with a strong understanding of computer systems, security, network administration, and databases.
Bachelor s degree in computer science, Information Technology, or related field
Strong technical expertise in server administration, network infrastructure, Azure Active Directory management and administering Microsoft O365, Teams, SharePoint, OneDrive and Exchange.
Experience with O365 migrations, Azure and Intune.
Proficiency in IT asset management, including procurement, inventory control, and vendor management.
Solid understanding of software licensing principles and experience managing software licenses and subscriptions.
Excellent problem-solving skills and ability to troubleshoot technical issues independently.
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels of the organization.
Proactive mindset with a strong commitment to continuous improvement and staying abreast of emerging technologies and industry trends.

Keywords: Partnership Employment, Hartford , IT Support Services Manager-Hands-on-MSP, Executive , New York, Connecticut