Senior Manager, Enterprise Services Issues & Events (ES Risk)
Company: Capital One
Location: Brooklyn
Posted on: October 29, 2024
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Job Description:
Center 3 (19075), United States of America, McLean,
VirginiaSenior Manager, Enterprise Services Issues & Events (ES
Risk)Enterprise Services Risk (ESR) Senior Managers are experienced
and progressive individuals that operate within a highly
collaborative team environment to deliver value-added risk
management services to our Business and Technology partners. The
successful candidate will be an experienced risk management
professional who understands cyber and technology functions and
organizations, with strong analytical, planning, strategic
thinking, organizational and communication skills.
As a Senior Manager for Problems (Issues & Events) in Capital One's
Enterprise Services (ES) Risk Office, you will govern the portfolio
of Problems ensuring that ES Risk meets or exceeds Capital One's
policies and procedures for Problem Management. You will be
responsible for continuous improvement and innovation of Problem
related processes and drive the collective collaboration across all
ES Risk and 1st Line of Defense teams. You will be responsible for
partnering with associates across all lines of defense in further
maturing our Issue and Event risk management practices.
Additionally, you will represent ES Risk as the champion for the
2nd Line Multi-Business Governance Problem management process.
Additionally, you will own reporting and trend analysis to
executives.
Tasks and Responsibilities include:
Oversee the portfolio of all Issues and Events for Enterprise
Services, collectively known as Problems.
Partner with Issue & Event managers, owners, and AEs in ensuring
that all Problems are appropriately documented and managed in
accordance with expected timelines and policies.
Conduct analysis, identify trends, and report on the status of the
Problem program.
Design and deliver regular training for Issue & Event managers,
owners, and AEs on their roles and responsibilities, methodology,
and the tools leveraged to manage Problems.
Identify ways to improve and streamline the identification,
assessment, and mitigation processes for Problems.
Demonstrate outstanding communication and partnership skills which
are essential for interacting and communicating with key
stakeholders across all levels to manage, inform, and influence
outcomes.
Provide guidance to Enterprise Services teams in risk management
principles in accordance with Enterprise frameworks.
Maintain awareness of risks, Issues, and Events within all
Enterprise Services teams.
Foster effective partnerships and collaborate with First and Second
Line technology and risk management partners.
Participate in risk and other management forums and contribute to
continuous improvement of risk, Issue, and Event management
practices.
Support and possibly lead cross-functional teams through various
initiatives.
As applicable, support interactions with Internal Audit and
Regulatory agencies.
Participate in and execute other special projects for the team on a
periodic basis.
Develop and manage reporting tools, including Tableau
dashboards.
Partner with the Central Governance Leadership Team to proactively
drive innovation and change to further the program's aspiration to
be best in class.
Basic Qualifications:
Bachelor's Degree or military experience
At least 4 years of experience working in the financial services
industry
At least 5 years of experience in Issue or Event management,
process and data quality, risk management, or audit, or a
combination.
At least 5 years of experience in Cybersecurity, Technology, Risk
Management, or Audit
At least 4 years of project or process management experience
At least 2 years of experience working in an Agile environment
At least 3 years of experience with administrative tools such as
G-Suite and Tableau
At least 3 years of experience in root cause development and
analysis
Strong written and verbal communication skills including drafting
and communicating presentations and analytical assessments to
senior management.
Preferred Qualifications:
5+ years of experience working in the financial services
industry
7+ years of experience in Issue or Event management, process
quality, risk management, or audit, or a combination
7+ years of experience in the fields of cybersecurity, technology,
risk management, or audit
7+ years of experience in business process Management or project
Management
2+ years of experience with people leadership
Ability to partner and to interact effectively across
organizational levels and business units and to influence as
warranted and appropriate to drive consensus
Risk management, cybersecurity, or technology risk
certifications
Business process management, Six Sigma, Lean , or project
management/agile certifications.
1+ year of consulting experience with a Big 4 firm
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are
listed below, by location. Please note that this salary information
is solely for candidates hired to perform work within one of these
locations, and refers to the amount Capital One is willing to pay
at the time of this posting. Salaries for part-time roles will be
prorated based upon the agreed upon number of hours to be regularly
worked.
New York City (Hybrid On-Site): $199,100 - $227,200 for Sr.
Manager, Cyber Risk & AnalysisCandidates hired to work in other
locations will be subject to the pay range associated with that
location, and the actual annualized salary amount offered to any
candidate at the time of hire will be reflected solely in the
candidate's offer letter.
This role is also eligible to earn performance based incentive
compensation, which may include cash bonus(es) and/or long term
incentives (LTI). Incentives could be discretionary or non
discretionary depending on the plan.Capital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the Capital One Careers website. Eligibility varies based on
full or part-time status, exempt or non-exempt status, and
management level.
This role is expected to accept applications for a minimum of 5
business days.No agencies please. Capital One is an equal
opportunity employer committed to diversity and inclusion in the
workplace. All qualified applicants will receive consideration for
employment without regard to sex (including pregnancy, childbirth
or related medical conditions), race, color, age, national origin,
religion, disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.If you have
visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting
process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not
liable for third-party products, services, educational tools or
other information available through this site.
Capital One Financial is made up of several different entities.
Please note that any position posted in Canada is for Capital One
Canada, any position posted in the United Kingdom is for Capital
One Europe and any position posted in the Philippines is for
Capital One Philippines Service Corp. (COPSSC).
Keywords: Capital One, Hartford , Senior Manager, Enterprise Services Issues & Events (ES Risk), Executive , Brooklyn, Connecticut
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