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Director of Care Concierge

Company: VirtualVocations
Location: Paterson
Posted on: October 29, 2024

Job Description:

A company is looking for a Director of Care Concierge to lead and scale their Care Concierge team.



Key Responsibilities

Provide leadership and direction for the Concierge Team, ensuring high-quality patient and provider experiences
Strategically plan for growth, aligning resources with overall company models and innovating for efficiency
Monitor and design metrics for team performance, focusing on patient satisfaction and operational quality


Required Qualifications

5+ years of experience in customer support or practice management within a healthcare setting
Proven leadership experience in a customer-facing environment, preferably in telehealth or telemedicine
Strong understanding of telemedicine practices and the healthcare landscape
Demonstrated ability to motivate and develop team members
Experience managing multiple priorities in a fast-paced environment

Keywords: VirtualVocations, Hartford , Director of Care Concierge, Executive , Paterson, Connecticut

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