CASE MANAGER - TRANSITIONAL HOUSING
Company: Win (Women In Need)
Location: Staten Island
Posted on: October 26, 2024
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Job Description:
Title of Position: Case ManagerDepartment: Transitional
HousingReports to: Social Service SupervisorFLSA Status:
Non-ExemptSalary: $25.22/hr.Positions reporting to this position:
NonePurpose of the PositionThe Case Manager is responsible for case
management services for clients in transitional housing. The Case
Manager will have an assigned caseload and will be responsible for
the successful integration of both the housing and employment goals
of each client and ensure compliance with Win's contractual
requirements with outside FundersResponsibilities:Conduct an
initial assessment of the family within 48 hours of arrival to the
residence and complete the Family Case Assessment Form, Initial
Service Plan, and all initial intake documentation.Initiate
referrals for necessary emergency services.Initiate/complete intake
information (CARES data entry and supporting documentation) in the
Uniform Client Chart.Ensure CARES data and supporting documents are
printed and filed in designated sections in the client's
chart.Conduct orientation with clients and review the facility
rules, clients' rights and responsibilities, grievance/complaint
process, emergency disaster procedures, etc.Assist clients with
transition to assigned residential unit and housekeeping
items.Provide comprehensive case management, including crisis
intervention, counseling services and other appropriate support
services.Commit to using Evidence Based Practices (EBP);
strength-based case management, motivational interviewing,
trauma-informed care, critical time intervention, family-centered
case management, boundary setting, and cultural-reflexivity to help
clients achieve their goals.Develop an Independent Living Plan
(ILP) for each client, which will define the client's goals (in
conjunction with the transitional housing income building
specialists, housing specialists, child care staff and recreational
staff), and track progress against goals, make modifications, and
ensure compliance with the ILP.Provide hands-on training, coaching
and support to clients, and help create opportunities for
practicing skills that will enable clients to achieve their ILP
goals.Ensure that clients understand and work towards meeting their
responsibilities as outlined in the Client Acknowledgment
Responsibility Form (CARF).Maintain client data in the Uniform
Client Chart.Ensure the CARES data entry and supporting
documentation is complete, accurate and current at all times.Assist
families in obtaining income and public benefits (i.e., Public
Assistance; SSI, etc.).Establish and refer clients to appropriate
medical and mental health services, education/job training
programs, legal and advocacy services and other community resources
as needed.Must track referrals and follow-up each client's
progress.Assess job readiness of clients, utilizing Standardized
Assessment tools.Perform timely and accurate input of all required
client information in the Uniform Client Chart, ensure compliance
with OTDA regulatory requirements and DHS contractual requirements.
Collaborate with the Housing Coordinators to ensure that clients
are compliant in seeking permanent housing.Attend shelter meetings,
agency-wide meetings, and staff training (on site and off site) as
directed by the supervisor.Must work evenings, one Saturday each
month, and holidays as scheduled.Prepare all mandated reporting as
required by supervisor, contract agency and funding agency.Must
conduct client unit inspections and review findings with the client
and supervisor.Perform other related duties, as needed.Essential
Functions:Must be able to ascend/descend stairs in the assigned
building.Must be able to escort clients to appointments as needed
including apartment viewings.Qualifications:Commitment to Win's
mission, vision, and values.Bachelor's Degree in social work or
related field preferred with two years of relevant experience or an
Associate's Degree and three years of client facing
experience.Familiarity with EBP such as strength-based case
management, motivational interviewing, trauma-informed care,
critical time intervention, family-centered case management,
boundary setting, and cultural-reflexivity preferred.Familiarity
with entitlement systems and procedures preferred.Experience with
working with families and the issues of domestic violence and
homelessness.Experience with standardized assessment tools
preferred.Excellent organizational, written, and verbal
communication skills preferred.Ability to work effectively in a
team environment.Computer skills and knowledge of CARES a
plus.Bilingual - English/Spanish proficiency a plus.Core
Competencies:Leadership: Sets an example by following Win policies
and procedures. Acts with a high degree of professionalism and has
a good work ethic.Facilitating Change : Delivers high quality
results consistently.Managing Performance : Interacts respectfully
with clients and co-workers.Applying and Developing Expertise :
Works with the manager to develop and meet challenging but
achievable goals. Understands consequences.Communicating and
Collaborating : Values the full spectrum of diversity and
inclusion. Keeps the supervisor informed about progress and
problems; avoids surprises.WIN'S DIVERSITY, EQUITY & INCLUSION
HIRING COMMITMENTOur most effective service to our community comes
from a diverse mix of minds, backgrounds and experience. As a
result, we are committed to cultivating an inclusive work
environment. Win actively seeks a diverse applicant pool and
encourages candidates of all backgrounds to apply. We provide equal
opportunities to all employees and applicants for employment
without regard to race, religion, color, age, sex, national origin,
sexual orientation, gender identity, genetic disposition,
neurodiversity, disability, veteran status or any other protected
category under federal, state and local law .#IND#ZR
Keywords: Win (Women In Need), Hartford , CASE MANAGER - TRANSITIONAL HOUSING, Executive , Staten Island, Connecticut
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